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Why does Adobe Digital don't see kobo ereader - to get the authorisation?

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After a long time not using my ereader I wanted to download books via adobe digital. Only my ereader was not found in Adobe. Bought a new cable, removed all sofware adobe and autorisation, set the ereader back to fabric settings. It did not help. I now lost also the autorisation of the ereader.

After authorising the MAC book pro it is not possible to authorise the kobo ereader. Why? I first connect the ereader before opening Adobe digital. After opening digital I clicked on the ereader connect with laptop. (This was advised otherwise adobe should not see the ereader.) In adobe should appear the option 'apparaten'/devices' to approve for authorisation. But no - this option did not appear. Why not? And how can I authorise the ereader?

It seems that Adobe is not seeing that a device is connected. How can this be solved?


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